Nobody will support your machine. We will look at it.
You bought a machine from overseas. It worked, then it did not. The supplier has stopped replying, the manual is half translated and the fault code appears in no document you own. That is the situation this service exists for.
We cannot promise we can repair every machine.
Anyone who tells you otherwise, without seeing the equipment, is guessing. Some imported machines are straightforward once you understand what is inside them. Others use locked controllers and undocumented protocols that genuinely cannot be recovered at a sensible cost.
So here is what we actually offer. Call us. Describe the machine. Send photographs of the panel and the nameplates. We will look at what you have and give you a direct assessment: what we think is wrong, what we believe we can do about it, what we are unsure of, and where we would stop.
If we do not think we can help, we will say so on the first call rather than after an invoice. That is worth something on its own, because it lets you move on to a rebuild or replacement decision without losing another month.
What we can usually do
Read and modify many PLC programs, map Modbus registers, decode drive faults, trace and re document wiring, identify rebranded components and specify supportable replacements for panels that cannot be recovered.
What is often not recoverable
Fully password locked controllers with no vendor cooperation, custom ASIC based motion controllers, proprietary closed protocols with no observable pattern, and machines missing the mechanical parts that were never sold separately.
What the work usually involves.
Most jobs are some combination of the following. Which ones apply depends entirely on what we find.
PLC troubleshooting
Reading the program where it is accessible, tracing logic against behaviour and identifying whether the fault is in code, I/O or a field device.
HMI troubleshooting
Recovering, translating or replacing operator panels. Chinese language projects can often be opened and re deployed in English.
Electrical troubleshooting
Working through the panel with meters and drawings: control power, safety circuits, contactors, sensors and wiring that does not match the diagram.
Servo systems
Drive faults, tuning problems, encoder feedback issues and parameter recovery on servo brands with little North American presence.
VFDs
Fault code interpretation, parameter recovery, replacement drive selection and re commissioning when the original drive is unobtainable.
Modbus & protocols
Capturing traffic, mapping registers and documenting the communication so the machine can be integrated with the rest of your plant.
Reverse engineering
Rebuilding drawings, I/O lists and sequence documentation for machines that arrived with almost nothing.
Part identification
Working out what a component actually is, then finding a supportable equivalent you can buy domestically.
Remote & on site
Remote diagnosis first where it is possible, on site work where it is not. Remote is faster and cheaper for both of us.
From your phone call to a decision.
You call or send details
Machine make and model, the symptom or fault code, and photographs of the open panel and nameplates. Ten minutes of your time.
We review what you sent
Often we recognise the controller family, the drive brand or the fault immediately. Sometimes we need to research it, which we will do before quoting anything.
You get an honest assessment
What we think is happening, what we would try, roughly what it would cost, and what could still go wrong. Including the answer that we are not the right people.
Diagnosis
Remote where possible, on site where necessary. We set a stopping point in advance so the investigation cannot quietly become open ended.
Repair or recommendation
Either we fix it and document what we did, or we tell you what replacing or retrofitting the control system would involve. Both are real outcomes.
Send the details. Get a straight answer.
Send us what you have and we will look at it. If we think we can help, we will tell you how. If we cannot, we will tell you that too, and where we would go next.
- Photos help enormously, open panel, nameplates, drive displays.
- Exact fault codes matter more than descriptions of them.
- Tell us what changed just before it stopped working.
- We usually reply within one business day.
Prefer the phone? Call (801) 946-2710, Monday, Friday, 8:00am, 4:30pm MT.
What people ask before calling.
No, and we will not pretend otherwise. Some machines use fully locked controllers, proprietary protocols with no documentation, or custom silicon that cannot be read or replaced. What we can promise is a straight answer: we will look at what you have, tell you what we find, and tell you honestly whether we think we can help before you spend money on it.
Usually not by itself. Many HMI projects can be opened, translated and re deployed. Where the HMI software is locked or unavailable, replacing the panel with a supportable one is often cheaper than fighting the original, and it leaves you with something your own staff can maintain.
This is the most common reason people call us. Without vendor support the work becomes reverse engineering: reading the PLC program where possible, tracing wiring, mapping I/O, capturing communications and rebuilding the documentation that should have shipped with the machine.
Often. Many components in imported machines are rebranded or are functional equivalents of parts available in North America. Identifying what a component actually is, rather than what the label says, is a large part of the job.
Not always. Photographs of the panel and nameplates, the fault code and a description of the behaviour will often get us a long way. Where a VPN or remote connection is possible, we can look at the live system. On site work is for what cannot be resolved remotely.
Photos of the control panel with the door open, photos of every nameplate you can reach, the machine make and model, the exact fault code or symptom, and anything the supplier gave you, manuals, a USB stick, a wiring diagram, even a partial one.
Describe the machine. We will be straight with you.
Tell us what it is doing and we will give you a straight assessment.
Monday, Friday, 8:00am, 4:30pm MT