Six reasons, and one of them is that we will talk you out of things.
Every integrator claims to be responsive and experienced. Here is what actually distinguishes us, stated plainly enough that you can hold us to it.
Built by engineers
The person who quotes your project is the person who writes the code and stands at the panel during startup. Nothing gets translated through a salesperson who was not there.
Practical solutions
We recommend the smallest change that solves the problem. Sometimes that is a parameter change rather than the panel upgrade you were expecting to buy.
No long term contracts
No retainers, no minimum commitments, no auto renewing service agreements. The arrangement is: do good work, get asked back.
Modern software
Web based dashboards that work on a phone, not a fixed workstation running software that was current in 2011.
Honest advice
If your existing system is fine, we will say so. If we are the wrong fit for what you need, we will say that too, and suggest where to look.
Problem solvers
The interesting work is the undiagnosed intermittent fault and the machine nobody supports. That is the work we want.
Three things we do that are unusual.
We tell you what we are unsure about
Quotes include the risks, stated as risks. If we do not know whether a controller can be read until we try, that appears in writing before you sign, not as a change order afterwards.
We set a stopping point
On diagnostic work we agree in advance the point at which we would recommend stopping. Investigations that quietly become open ended are how customers lose faith in hourly billing.
We hand over everything
Unlocked source, drawings, backups, tag lists and licences in your name. The test of an integrator is what happens when you no longer want them.
Fair questions to ask us.
It depends on the project, and we will tell you honestly. Work requiring many engineers on site at once is not our strength. Work requiring one engineer who understands the entire system and remains reachable afterwards is exactly what we are built for.
No. We do not use retainers, minimum commitments or multi year service agreements. Hire us for a project; hire us again if it went well.
No. We build on standard platforms, hand over unlocked source code and licences in your name, and export your data in open formats. If you want to replace us, nothing we deliver will stop you.
That happens, and it is one of the more useful things we do. Being told an existing system is adequate saves you more money than any efficiency we could have engineered.
Remote support is usually same business day. On site along the Wasatch Front is typically next day. Elsewhere in the country it depends on travel, and we will give you a realistic date rather than an optimistic one.
Ask us something difficult.
The first conversation usually tells you what you need to know.
Or call (801) 946-2710, Monday, Friday, 8:00am, 4:30pm MT